E30-4 We are confirming your subscription

dstv error

E30-4 We are confirming your subscription Error

Have you ever seen this error notification on your DStv system? E30-4 We are confirming your subscription. This may take a few minutes. Dail *120*68584# or visit selfservice.dstv.com to clear this error. The DStv SMS reset is quite easy and painless. Next to a E48-32 There is no signal error an E30-4 error is most common. Also E16 error codes that is account related. Therefore knowing what to do when you get one of these errors is crucial.

We do have a DStv Explora for sale in our online shop. There is amongst other products more than one DStv decoder for sale. One that will suit your needs.

What causes a E30-4 Error?

E30-4 We are confirming your subscription
E30-4 We are confirming your subscription

First of all let us start with what will cause a E30-4 Error. When your DStv decoder loses signal for a extended period of time it loses connection with the DStv satellite. Consequently when the connection is restored your DStv decoder needs to verify your account status. Therefore when this process is initiated your DStv decoder will display a E30-4 We are confirming your subscription Error.

What can I do to clear a E30-4 Error?

In conclusion this error does not mean that your DStv account is in arrears. This error will most probably clear with in the next 5 minutes. Therefore no action is needed but this isn’t always the case. Sometimes the error persist and intervention is needed.

The onscreen notification gives you two ways to clear this error on their self service platform. Firstly you can dial *120*68584#. By doing this you will receive some prompts on your cell phone that will guide you thru the process of clearing different errors. In addition you can also visit their website selfservice.dstv.com to clear a E30-4 confirming your subscription error on your DStv Decoder.

Am I able to clear a E48-32 There is no signal on this platform to?

Unfortunately some error notification cannot be cleared by using the DStv self service platform. E48-32 is one of those errors. Therefore if you do have such an error you will need to refer back to your installation. Even Though we recommend you to use a well experienced DStv accredited installer to maintain your DStv installation. There is some points you could follow to rectify the problem yourself. Consequently we previously published a series of articles to assist DStv subscribers with this process.

Here is links to previous articles that could assist you to clear a E48-32 Error.

Searching for signal or no signal E48-32

DStv searching for signal – obstruction

DStv searching for signal

Contact Us

Furthermore if you need any assistance with your DStv system. Optimal TV is there to assist you. We serve the greater Pretoria and Centurion area. Contact us now

86 thoughts on “E30-4 We are confirming your subscription”

  1. Reconnected to my Dstv E30-4 after a long time,installer came for reconnections & was paid but nothing to view,visited Bronkhorspruit offices where i was advised to update software myself using a remote control,but still not working, they even make me to buy new batteries, but they didn’t touch the decoder and remote or test

    1. DStv Installer

      Dear Makgogo

      I suggest that you get an Multichoice accredited installer to inspect your installation.
      There might be a faulty cable or product failure.

      Kind regards
      Karel

        1. Good day Molaoli

          For account queries it would most probably be set to call DStv direct 0112892222.

          We as accredited DStv installers do not have all the insights they have when it comes to accounts.

          Kind regards
          Karel

      1. Hi, E30-4 long time out of service. Paid up a few days ago already. Please confirm and connect ASAP, please. Only channel 100 right now.
        Thanks in advance

        1. Good day Vincent

          You can follow our tips on clearing a error yourself by selecting this LINK to our article.

          If this doesn’t help I suggest you call the DStv call center 0112892222 for assistance.

  2. I have this E30-4 error on my DSTV decoder system, have call care center several time and several reset done on it, yet the error is still there. Have also visited an accredited distributors office, who did same reset without any picture showing. I really don’t happy at this situation. Kindly help or suggest something to help address this situation please.

    1. DStv Installer

      Good day

      We have some articles available on our website that covers some basic DIY tips to help you solve your DStv signal problem.

      follow this link for some tips https://optimaltv.co.za/recent-posts/

      After you tried all the available tips and still experience signal problems. It is time to call in the professionals. It is time to get a DStv accredited installer to assist you.

      Optimal TV is DStv accredited and we have 19 years experience in the DStv installation field. We service the Pretoria and Centurion area.

      Call us now for assistance 0123337772

    1. Good day

      Yes you are most probably experiencing a problem with signal on your DStv installation.
      We have some articles available on our website that covers some basic DIY tips to help you solve your DStv signal problem.

      follow this link for some tips https://optimaltv.co.za/recent-posts/

      After you tried all the available tips and still experience signal problems. It is time to call in the professionals. It is time to get a DStv accredited installer to assist you.

      Optimal TV is DStv accredited and we have 19 years experience in the DStv installation field. We service the Pretoria and Centurion area.

      Call us now for assistance 0123337772

      1. Hi I have been not using my DStv decoder for a long time but now I have paid for it and there is no signal and there is E30 on my TV set how can I clear it

      1. Good day Fadhilo

        If customer care can’t help you to clear the error there might be something wrong with the decoder.
        I suggest you take the box to a DStv agency or branch to have it checked out.

        Kind regards
        Karel

          1. Good day

            You are able to clear errors on the DStv Self service platforms.
            Read our article on how to clear errors for some assistance.

      1. Hi Qhawe

        If you tried all the self help tips in our article and self help channels offered by DStv.
        I suggest you give them a call on 0112892222

  3. We called Dstv about 6hrs ago , regarding the E30-0 but nothing has been solved. Can you please solve the problem. We can’t pay dstv while we don’t access to watch it

    1. Dear Victor

      We do not have access to the DStv accounting system.

      We are able to assist you with onsite support.
      Our service area include Pretoria and Centurion area.

      Kindly call us to setup an appointment
      0123337772

      Regards
      Karel

  4. Good day, i have an Explora as my primary decoder and a DSD U3 for my extra view. recently i have been getting an E30-4 error message. I have tried one of my older decoders(same model) and made contact with the customer service for them to link the new smart card and decoder They have and cleared out all error messages but i am still getting the same error code. What can i do to clear it?
    Thank you

    1. Dear Shawn

      The E30-4 error is a subscription issue. DStv must be able to clear it for you.

      As DStv installers we will be able to help you rectify any installation problem. But unfortunately we will not be able to assist with account activations.

      If the problem persists we will be able to send a DStv accredited installer to your premises to assist.
      Our service area include the Pretoria and Centurion area.
      Contact us

      Kind regards
      Karel

  5. Type here..i have e 30 problem on my dstv started on 02 nov till now.i have already paid my subscription on this date but still happening.I went to the nearest office but no help,iam very disappointed on your dstv because it is of no use.thanks.Phumla

  6. I have the same problem of E30_4 error it is been days now..am not happy at all paying the money for entertainment and not getting the good service from multichoice and at the end I have to pay other money for new month Please assist..it only shows the dish channel 100 only .. please From Sannie

    1. Good day

      You will need to phone DSTV 0112892222 or use the website for assistance http://www.dstv.com.

      Kindly note that we offer onsite support but it is not a free service.

      If you would like us to send a DStv accredited installer to assist you kindly call us on 0123337772 to setup an appointment.

      Kind regards
      Karel

  7. Sthembile Qwabe

    I have a problem my DStv don’t play all the channels I pay for other one always say there is no signal what must I do m stress please help

    1. Good day Sthembile

      Missing channels is usually related to a setup problem.

      Would you like us to send a DStv installer to investigate the problem?

      Kindly give us a call on 0123337772 to setup an appointment

    1. Good day Steve

      You can reboot all the decoders and see if that works.
      Also check the connections.

      If this does not solve you problem you should have a technician check your installation.

      If you would like us to assist you, kindly give us a call on 0123337772

      Regards
      Karel

    1. Good day Zinhle

      If you are receiving a “E30 we are confirming subscription” it most probably is not an installation error.

      You are able to clear the error yourself on the selfservice porthole on the DSTV website.
      Have a look at this link for more info.

      Kind regards
      Karel

  8. Thipe lucky mphafudi

    Good day
    I was having problem with error E30-0 on my decoder on13/03/2020 I go to multichoces pertoria on 14/03/2020 one of angent said we can’t fix it you need to replace with new one .I replaced with new one and now I still have that problem with error E30-0 my decoder have 1 month.. please assist me

    1. Good day

      You should be able clear the e30 from self service on the DStv website http://www.dstv.com
      We can also assist you onsite.

      kindly give us a call to setup an appointment 0123337772

      Kind regards
      Karel

    1. Good day Pheello

      It sounds like a problem on your account.

      Follow this link for assistance to clear the error

      Kind regards
      Karel

  9. Please i dont know what is happening with our dstv decoder since yesterday no signal and we have money on our account is has been out or service this is what shows on the screen

    we are reconfirming you subscription that will take few minit and we have reboot out decoder more than 20 time still yet nothing even sent a message to 30333 with decoder number no feedback

    1. Good Day Leo

      E30-04 We are confirming your subscription, is usually a result of a decoder that was off or disconnected from the DStv dish for a while.
      It should come back on after a few minutes.

      If not follow our quick steps to clear a DStv error on this link

      Kind regards
      Karel

    1. Good day Elliott

      It should only take a few minutes.
      If it takes longer you can follow the steps in our article regarding how to clear DStv errors yourself.

      Regards
      Karel

  10. Hello
    My DStv explora
    It doesn’t work
    .on the screen is written …. currently unable to view this channel !! What is that
    E 108-4

    1. Good day Joel

      I suggest you reset the decoder to factory default.
      If the problem with your Explora decoder persist, you should have it checked at a DStv agency.

      Regards
      Karel

    1. Good day Zinhle

      We do not have access to the DStv accounts.
      You will need to contact them for account issues.

      Regards
      Karel

    1. And also I have cleared the error several times on the WhatsApp platform but it still showing the error msg

      1. Good day Troy

        If you do not have any joy on the WhatsApp platform, I suggest you give DStv a call 0112892222

        Regards
        Karel

    2. Good day Troy

      No you will need to contact DStv customer support if the E30-4 error is not cleared.
      0112892222

      Regrards
      Karel

  11. Hello DStv I’m not happy with your service at all I have payed full amount for this month’s R160 but still plays DStv channel 100.It keeps on saying we are confirming your subscription and it’s been weeks now

    1. Good day Jane

      If you did try all the self help options mentioned in our articles.
      I suggest you contact DStv direct 0112892222.

  12. Hi my name is talu it’s being a week since my dstv showing e30-0 , confirming subscription for the whole week come on tired of this shit……..

    1. Good day Talu

      I suggest you contact DStv direct if you tried all our tips and self service options.
      011 289 2222.

    1. Good day Barnaba

      If you struggle to clear errors using the self help platforms offered by DStv discussed in the following article Link

      You can call them for assistance 0112892222

      Regards
      Karel

  13. I just regret subscribing my DStv it has no solution I’ve done what I was asked to I even called customer care it wasn’t connecting I’m so disappointed 😡

  14. I paid the subscription but it shows channel 100 when I try to access other channels it displays e30-4,tried calling the call centre but I got no help, it’s so frustrating considering that I paid but I cnt watch the channels

    1. Good day Thabo

      I agree that it is frustrating not to have your service active.

      If you did call the call center and they were not able to assist you should have the DStv decoder checked.
      The DStv call center will also be able to escalate your E30-4 issue their internal technicians to investigate.

      Regards
      Karel

    1. Good day Jiloza

      You are able to clear the error E30-0 thru the DStv self help channels.
      If you still struggle I suggest you call DStv on 0112892222

      Kind regards
      Karel

  15. Subscribed to my DStv yesterday and it has not been activated..it keeps showing E30
    Then another notification pops up E48-32what do I need to do😔😣

    1. Good day Charles

      If your decoder gives you an E48-32 error there is an installation problem.
      I suggest you get an DStv technician to have a look at your reception.

      If you are in the Pretoria or Centurion area we will be able to assist.
      Contact us

    1. Good day Sk

      If you do struggle to clear an error on your DStv decoder, I do suggest you call them direct on 0112892222.
      You can also use their self help options discussed in our article just follow this link.

    1. Good day Heskay

      Yes you are able to clear it on the self help channels supplied by DStv.
      Or if you do not have success you can call them on 0112892222

  16. Why do I get E30-0 error almost daily and I have to phone to get it cleared. Meanwhile I miss out on 10 to 15 minutes of interupted program. Latest the whole first 7 laps of F1 race

    1. Good day

      Unfortunately I don’t have an idea what could cause this problem.
      The E30-0 error is an activation related problem and could be the smart card.

      I suggest you take the box to a DStv Branch or agency to have it checked out.

  17. I paid my DSTV account last week Friday since 5 years not paid is Compact still today not played but played this last Monday other channels played other not played after that channels stoped to played right now is 100 playing only my error is 30.4 but is not available in your chatbot please open my channels and watch

    1. Good day Hillary

      A E30-4 error is account related.
      You will need to contact DStv direct.

      If there is a problem with your DStv installation we can assist.
      Our service area includers the Pretoria and Centurion areas.

      Contact Us to setup an appointment.

  18. A E30-4 error it’s been days now my explora decoder died so had someone from customer service change to my old account but it’s still showing channel 100

    1. Good day Precious

      The E30-4 error is an account activation issue.
      You will need to contact DStv for assistance 0112892222

    1. Good day Ganiya

      If subscribed to a DStv package the services should be active.
      I suggest you call DStv on 0112892222 for assistance.

      We can assist with installation and repair of DStv products.
      So if you suspect a fault with your installation we should be able to assist if you are in our service area.

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